Privacy policy
Last updated: February 2026
Quartz & Ember ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase from us or interact with Quartz & Ember.
Collection of Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via third-party providers)
- Order history
- Communications with us
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage and interaction data
- Cookies and analytics data
This information helps us operate and improve our website and services.
How We Use Your Information
We collect and use your personal information to:
- Process and fulfil orders
- Deliver products
- Provide customer service and support
- Communicate with you about your order
- Send marketing communications (only if you have opted in)
- Improve our website, products and services
- Prevent fraud and ensure website security
- Comply with legal obligations
Disclosure of Personal Information
We may share your personal information with trusted third parties only where necessary, including:
- Shopify (our ecommerce platform)
- Payment processors
- Shipping and fulfilment providers
- IT service providers
- Marketing platforms (such as email providers)
- These providers are only given access to information necessary to perform their services.
- We do not sell, rent or trade your personal information.
Overseas Disclosure
Some of our service providers, including Shopify and payment processors, may store or process personal information outside Australia.
We take reasonable steps to ensure these providers comply with applicable privacy laws and protect your personal information.
Cookies and Website Tracking
Quartz & Ember uses cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You can adjust your browser setting to refuse cookies, although this may affect website functionality.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your payment details are processed securely by third-party payment providers. Quartz & Ember does not store full payment card details.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.
To request access or correction, please contact:
hello@quartzandember.com.au
We will respond within a reasonable timeframe.
Marketing Communications
You will only receive marketing communications if you have opted in to receive them.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Complaints
If you believe your privacy has been breached, please contact us at:
hello@quartzandember.com.au
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Contact Information
Quartz & Ember
Sydney, NSW, Australia
Email: hello@quartzandember.com.au
This policy is fully compliant with:
- Privacy Act 1988 (Australia)
- Australian Privacy Principles (APPs)
- Shopify requiremnets
- Ecommerce best practices